On receipt of your booking
4D Group will issue a letter of confirmation for all Information
Technology courses, for all other events a contract will be issued
by either e-mail or post to clients within five working days of
4D Group accepting the booking.
Where a contract is issued, 4D Group requires that the client signs
and returns a hard copy to 4D Group within 14 days of the date of
the contract. Should 4D Group not receive from the client a signed
copy of the terms and conditions by 14 days of the date of the original
contract, the booking will be deemed cancelled.
Acceptance of a booking constitutes a liability for the relevant
fee or cancellation fee and is subject to our standard terms and
conditions as itemised on this page. We can accept payment by cheque
or BACS. Our BACS details are available on request. Terms for invoice
settlement are strictly 14 days from date of invoice.
4D Group will issue a VAT invoice the week of the training event,
by either e-mail or post. Please contact us if you have not received
this within five days of the training event taking place.
4D Group reserves the right to alter course fees with notice of
one month in writing prior to the alterations coming into effect.
All fees quoted are subject to VAT at current rate.
The fee includes where appropriate, course materials, meetings,
courier charges and trainers’ travel expenses.
If you need to cancel
Cancellation fees are as follows:
||21 working days or more from course date: no fee
||11 to 20 working days from course date: 50% of fee
||10 or less working days from course date: 100% of fee
||An alternative delegate may be substituted at any time free of charge
||A delegate transfer to another course, once only, will incur no fee. A subsequent transfer on that same booking is subject to our standard cancellation fees.
||Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.
If we need to cancel
We know that the cancellation of events by us causes inconvenience
and we therefore endeavour to requested events. In the event that
a course is unviable, for whatever reason, we reserve the right
to cancel the training at our discretion.
In the event of 4D Group cancelling a course, notice will be given,
wherever possible, at least five working days prior to the agreed
training date. In the event of the cancellation of a course, whilst
every effort will be made to reschedule, no guarantee to this effect
can be made.
Our courses are designed and presented by specialists and are intended
to be participative where appropriate. To ensure this, the number
of delegates accepted on each course is restricted thereby enabling
the full benefit of discussion and interaction between delegates
The course outlines in this directory are intended as a guide since
courses are regularly reviewed and updated to reflect developments
Course handout material is provided as an aid to learning and understanding
and to avoid copious note taking. It is only available to those
booked on training and is not sold separately. No part of the handout
material may be reproduced without permission.
Opinions expressed are those of individual speakers and not necessarily
those of 4D Group.
Everyone attending a course is requested to complete a course evaluation
form. These are regularly reviewed to ensure that quality is maintained.
We reserve the right to alter or reschedule published programmes,
timings, speakers, fees of venues without prior notice.
One day courses start at 09:30 and finish at approximately 16:30
unless stated in the contract, or by prior arrangement. Half day
training also starts at 09:30 and finish at 12:30 unless otherwise
stated in the contract, or by prior arrangement.
Certificates of Attendance
These are provided if actively asked for when booking the training.
Discounts and Special Offers
Discounts are available for multiple bookings and special offers
are available from time to time. Please contact us for details.
Mailing List / Data Protection
Information provided to us at the time of booking is held on our
database and is used to communicate information of future training
to you and your organisation. We do not make the information contained
in our database available to any other organisation for any purpose.
If you wish to be removed from our mailing list or would like your
details updated, please send a note of your requirements to: Bridge
House, 58 Boxgrove Road, Guildford, Surrey GU1 1UD.
Clients are not permitted to contact any trainer/consultant that
has been introduced by 4D Group directly by any means whatsoever
this includes (verbal, e-mail, telephone, fax, letter). Should direct
contact become necessary (to discuss your specific training requirements)
permission of 4D Group will be granted to you by e-mail.
4D Group shall indemnify the client from and hold the client harmless
against any claim by any of it’s staff, trainers, sub-contractors
or consultants brought in relation to any loss or damage to the
goods or property of 4D Group or such person or for or in relation
to the death or of personal injury to such person, save insofar
as such death or injury is caused directly by the negligence of